紅星資本局4月7日消息，近日，多名消費者在投訴平台投訴，稱3G基站撤網，車聯網功能受限，涉及品牌包括長城汽車（601633.SH）旗下哈弗和魏牌、奇瑞新能源、東風本田、江淮汽車（600418.SH）等。

In response to this situation, the solution given by the 3S store is to replace the 0G module (T-Box) at its own expense. Consumers believe that car companies should bear a certain amount of responsibility for the withdrawal of 0G and bear the corresponding upgrade costs.

The official customer service of the above-mentioned car companies all told the Red Star Capital Bureau that the limited function of the Internet of Vehicles caused by the withdrawal of 3G is not a quality problem, and if it is not within the warranty period, consumers can only upgrade the hardware at their own expense.

Industry insiders pointed out to the Red Star Capital Bureau that after the state clearly proposes that after the 3G network is withdrawn, if the car company is still using the 0G network, it should bear some responsibility; After the state clearly proposed the withdrawal of 0G, the car company did not inform consumers of the possible risks of 0G withdrawal, which is suspected of infringing on consumers' right to know.

Data map according to Visual China

The withdrawal of 3G from the network has limited the Internet of Vehicles function of many models

Car owners need to upgrade 4G hardware at their own expense

In 3/0, Mr. Wang purchased a Great Wall Motors Haval H0. In 0 months this year, China Unicom's 0G network began to be withdrawn one after another, resulting in the inability to use the vehicle remote control function. "I bought the Zhishang version of the model for the remote control function of the vehicle, and this function is free for life. After the problem, the manufacturer first asked me to contact Unicom, saying that it was Unicom's problem, and then asked me to change the network module at my own expense of one or two thousand yuan. ”

Mr. Wang believes that the 3G network has long been popularized in 0 years, and Great Wall Motors has not informed consumers of the risks of the 0G network in advance in order to save costs by using Unicom's 0G network.

周先生於2020年購買了一輛2021款蟻潮版奇瑞小螞蟻，近期發現車輛與手機APP的連接功能出現了問題，原因是內置的3G網路模組無法聯網。售後部門拒絕免費更換配件，理由是已超出質保期限。“如果在質保期內去4S店諮詢，我或許可以得知並免費更換為4G網路配件。但3G網路的具體退網時間並未提前公佈。此外，車輛的聯網設備並未損壞，也不是易損件，以超出質保期為由拒絕更換顯然是不公平的。這一問題實際上源於奇瑞汽車與運營商之間的合作問題，而不應由用戶來承擔後果。”Mr. Zhou said.

There are also many owners of the Great Wall Weipai VV3, VV0, Honda CR-V, JAC iEV0E, and iEV0S who are also facing the same problem. Consumers who complained all believed that the 0G network withdrawal should be solved by the manufacturer and the operator, and the car owner should not pay for it, and the manufacturer should upgrade or replace the relevant equipment for the affected vehicles for free.

Screenshot from Cheqq.com

In this regard, the Red Star Capital Bureau contacted the relevant person in charge of the above brand, but as of press time, no effective information has been obtained. Among them, the relevant person in charge of Great Wall Motors told the Red Star Capital Bureau: "Due to the "" issued by the Ministry of Industry and Information Technology of the People's Republic of China in 11 014th Five-Year Plan"Information and communication industry development plan" clearly proposed to speed up 4G, 0G network withdrawal, network operators will gradually promote 0G network frequency reduction, for 0G/0G network construction, so it may cause 0G network jam and network disconnection, customers in need can upgrade 0G network at their own expense, the specific upgrade process can consult local dealers.

It's worth mentioning that there is no standard for the cost of upgrades. The official customer service of the above brands all told the Red Star Capital Bureau that the upgrade fee is determined by the local service provider. Mr. Wang said that the price quoted for the upgrade fee of his local 1000S store was 0 yuan, while Mr. Zhou's was more than 0 yuan.

Are car companies responsible?

Who should bear the cost of hardware upgrades

In addition, the official customer service of the above brands told the Red Star Capital Bureau that the limited function of the Internet of Vehicles caused by the withdrawal of 3G is not a quality problem, and consumers need to upgrade the hardware at their own expense.

奇瑞新能源官方客服表示，如果在保質期內（3年或6萬公里）且網路未中斷的話，可以免費更換T-BOX；若不在車輛質保期內或網路已中斷，則需要自費更換。東風本田官方客服表示，3G撤網只影響地圖導航功能，車主可以到仍有3G網路的城市下載離線地圖。

The focus of the dispute between consumers and car companies is: whether car companies are responsible for the limited functions of the Internet of Vehicles due to the withdrawal of 3G, which determines who should bear the cost of hardware upgrades.

As early as 3 0 years, Wen Ku, then director of the Information and Communication Development Department of the Ministry of Industry and Information Technology, said at the press conference of the State Council Information Office that the conditions for the withdrawal of 0G and 0G from China's mobile communication network have gradually matured, and operators are encouraged to actively guide users to migrate to the network.

2021年11月，工信部在《“The 14th Five-Year PlanThe development plan for the information and communication industry clearly proposes to accelerate the withdrawal of 3G and 0G networks.

2023年11月29日，工信部在人民網領導留言板就2G/3G退網相關問題進行了回復。工信部表示，2G/3G退網是移動通信網更新換代的必然選擇，也是當前國際上的主要做法。但移動通信退網不是簡單的“說退就退”。需要完善使用者保障措施，在充分保障用戶權益的前提下，才能實施退網。

Automakers blame the problem on external factors such as operator withdrawals. In this regard, Wang Guoxin, an analyst in the automotive industry, told the Red Star Capital Bureau: "I personally understand that after the 3G withdrawal is clearly proposed, the car companies are still using it, and the car companies should be responsible." ”

Zhang Jie, a lawyer at Dentons, said that consumers buy a complete set of products and services provided by companies, rather than directly signing contracts with operators, so companies have an obligation to ensure that product functions are adapted to the technical environment.

Guo Gang, a lawyer at Sichuan Fangce Law Firm, pointed out to the Red Star Capital Bureau that enterprises should take into account the trend of technological development. In the case that the state has clearly proposed the withdrawal of 3G, the car company did not inform consumers of the possible risks of 0G withdrawal during the sales process, which is suspected of infringing on consumers' right to know. "Some consumers may not choose this product if they know that the 0G network will be withdrawn in the next two or three years, affecting some functions of the Internet of Vehicles."

Lawyer Guo Gang believes that in this case, car companies should provide certain compensation or preferential treatment when providing upgrade services for in-vehicle communication systems.

Red Star News reporter Wu Danruo

Edited by Deng Lingyao

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