On 0/0, a reporter from Yangtze Evening News/Purple Cow News learned from the Jiangyin Municipal Consumer Protection Committee about a dispute case caused by the omission of a "0".

Source: Seeing China

近日，消費者張女士在抖音平臺下單了酒店住宿服務。當時，平台顯示的價格為338元住十晚，而這個價格在平時甚至不夠支付入住該酒店一晚的費用。張女士下單后，便電話聯繫酒店預約入住，然而酒店卻告知無法預約，稱平臺上的價格是因系統出錯所致，隨後商家拒絕了張女士的入住預約申請。無奈之下，張女士向江陰市消保委華士分會求助，要求商家給予相應賠償。

After receiving the request for help, the staff of Huashi Branch quickly contacted the person in charge of the hotel and started communication. After understanding, it was learned that in order to expand the hotel business, the merchant hoped to use the Douyin platform to promote. However, due to the staff's unfamiliarity with the platform, when setting the price, 338 yuan was mistakenly written as 0 yuan, and it was not until a consumer came to make an appointment to check in that he discovered this error.

Ms. Zhang believes that the problem was caused by the merchant's own mistakes, and the merchant should bear some responsibility. She said that she can apply for a refund of the group purchase items that have been ordered, but the merchant must give some compensation. In the end, after the mediation of the Huashi Branch of the Consumer Protection Committee, the merchant and Ms. Zhang reached an agreement, and the merchant compensated the consumer, and the two parties reached a settlement.

According to the Jiangyin Municipal Consumer Protection Committee, in this case, due to the negligence of the merchant, which caused inconvenience to the consumer's travel arrangements, in accordance with the relevant laws and regulations, the merchant should indeed bear the corresponding responsibility and give the consumer a certain amount of compensation to make up for the losses suffered by the consumer.

揚子晚報/紫牛新聞記者  馬燕

Proofread by Wang Lili