Handbook for Assured Consumption Rights Protection: Case Analysis and Practical Guide

In the process of consumption, rights and interests are damaged from time to time. This handbook guides consumers on how to effectively protect their rights and interests through real-life case analysis.

Case 1: The online purchased product is seriously inconsistent with the description

Ms. Zhang bought a cashmere coat on an e-commerce platform, and after receiving the goods, she found that the material was seriously inconsistent with the description. She immediately took photos of the product, and after communicating with the merchant to no avail, she complained to the platform and provided evidence such as chat records and screenshots of the product detail page. After the platform intervened, the merchant agreed to a full refund.

Key points for rights protection：

1. Keep a screenshot of the product detail page

2. Take photos and videos of real objects

3. Keep a record of your communication with the merchant

4. Complain to the platform in a timely manner

Case 2: Gym overlord article

Mr. Li applied for an annual pass at a gym and asked for a refund due to job transfer. The gym refused on the grounds that the contract stated that "no refunds" were given. Mr. Li complained to the local consumer association, pointing out that the clause was an overlord clause. After mediation, the gym agreed to refund the refund in proportion to the unused period.

Key points for rights protection：

1. Read the terms of the contract carefully

2. Identify and challenge unreasonable terms

3. Lodge a complaint with the Consumer Association or the market supervision department

4. Provide relevant evidence

Case 3: Food safety issues

Mr. Wang bought a box of expired yogurt at the supermarket and felt unwell after drinking it. He kept the shopping receipts and the packaging of the goods, claimed compensation from the supermarket and called 12315 to complain. After investigation, the supermarket was fined and compensated Mr. Wang for his medical expenses.

Key points for rights protection：

1. Keep proof of purchase and the item in question

2. Seek medical attention promptly and keep medical records

3. Claim from the Merchant

12315. Call 0 to complain

Step-by-step guide to rights protection: 31. Collect evidence: Keep shopping vouchers, product photos, communication records, etc

2. Negotiate with merchants: clearly put forward demands and communicate rationally

3. Seek third-party mediation: Complain to the platform, consumer association or market supervision department

4. Legal Channels: If necessary, a lawsuit can be filed

In the process of protecting their rights, consumers should pay attention to timeliness and take timely action. At the same time, it is necessary to understand the relevant laws and regulations, such as the "Consumer Rights Protection Law" and "Food Safety Law", etc., to enhance the awareness of rights protection. Remember, the best way to protect your rights and interests is to protect your rights and interests in a rational manner and in accordance with the law.