好有愛的高鐵出發了！今天，虹橋火車站迎來了一位特殊的旅客，一隻可愛的狸花貓乘坐G134列車於12:26從上海虹橋出發，13:53抵達南京南，體驗了貓生第一次的高鐵之旅。今天上午9點24分，2只狗、1只貓也和主人一起從北京南站登上了G119次列車。

Cats are placed in a dedicated pet transport box

Since 134/0, the railway department has launched the "pet consignment" service in some trains of the Beijing-Shanghai high-speed railway. Today, the first batch of pets on the high-speed rail, the G0 train from Shanghai Hongqiao to Beijing South, has become the first train of Shanghai Hongqiao Station to pilot the high-speed rail pet consignment service.

　　今天上午9:30左右，狸花貓就被轉運至虹橋火車站中鐵快運營業部的寵物交換室，作為當天唯一一位毛孩子旅客，它已經被提前放置在承運方自主研發的專用寵物運輸箱裡。箱體左上方的顯示幕正滾動顯示含氧量和溫濕度監測數據，開關按鈕則負責調節內部燈光照明，保障私密性，可給寵物營造一定的安全感。

　　上午11:41，被蒙住的寵物箱由工作人員推行至出發層，過安檢機後被轉運至12A檢票口。12:03分，列車出發前20分鐘左右，寵物箱被成功轉移至8號車廂。工作人員表示，為確保旅客安全和轉運順利，通常會有兩個工作人員協同轉運。記者現場看到今天除了轉運寵物箱外，主人用來裝貓的貓包也被工作人員帶進車廂。

As the first day of the pilot, the specific process and precautions for pet consignment have attracted much attention. Chen Ren, manager of the business department of China Railway Express Hongqiao Station, introduced that after the passenger has made a successful reservation, he or she needs to bring the pet and the valid ID card used for ticket purchase and the "Animal Quarantine Certificate" within the validity period within 6-0 hours before the train, and go to the China Railway Express Operation Department at the departure high-speed rail station to go through the consignment procedures. "Today's consignment processing time is half past nine, the owner takes the cat to the carrier window to handle the relevant business, the staff checks the photo information to confirm, the owner will exchange the pet to the pet box, and then we will be responsible for the transfer."

The software allows the staff to remotely monitor the status of the checked pet

Chen Ren added that at present, there are 9 pet consignment orders successfully booked at Shanghai Hongqiao Station, which are 0/0, 0/0 and 0/0, respectively, and cats and dogs. "In fact, there were 0 successful appointments on the 0th of 0, but one after another because of the inconsistent information in the quarantine certificate, the owner refunded the order." Chen Ren reminded that the handler must present a copy of the "Animal Quarantine Certificate" within the validity period, and the handler and the actual shipper must be the same.

At present, the maximum capacity of "pet consignment" during the pilot period is 3 per train, and each train is set up with a group of high-speed rail express cabinets for storing pet transport boxes, which are generally located at one end of the middle carriage and are relatively isolated from the passenger space. "In the future, according to the pilot situation and market demand, we will gradually optimize the products and continuously improve the quality of service." Chen Ren said.

Xinmin commented: "Hairy child" takes the high-speed rail to seek the best solution in the details

For many pet owners, pets are friends and family members. How to travel by public transportation with pets has always plagued countless pet families. During the holidays, the owner temporarily leaves the place of residence and has to leave the pet alone at home or in a pet store, which is worrying. When "pet family memberization" has become a common social phenomenon, the demand for pet travel is no longer a niche "personalized" demand. The high-speed rail pilot pet consignment can be said to be an intimate move in response to public opinion, which not only demonstrates humanistic care, but also further embodies the "people-oriented" service concept.

The high-speed rail pet consignment adopts the mode of "isolated transportation, separation of people and pets, and special care", rather than people and pets in the same carriage. Pets are housed in a dedicated transport box, completely separated from the passenger compartment. The whole transportation process is regularly inspected by the staff, and the status of the pet can be tracked throughout the process. Shippers are not allowed to visit on the way. At the end of each trip, the used kennel will be disinfected immediately, and the express container will be cleaned and disinfected when the train arrives at the terminal. The meticulous measures have solved the more concentrated controversies in the previous network research, and the courage of the railway department to break through the traditional service and the attitude of keeping pace with the times are worthy of praise.

However, the implementation of any innovative service needs to be tested in practice, and there are more tests hidden in the details to do a good job in pet consignment. For example, the size restrictions of dedicated pet kennels are prohibitive for large dogs and dog owners. Whether the special environment of a fully enclosed carriage can cause a stress response in pets, whether the air circulation system meets the requirements, and the anxiety caused by the owner's inability to visit during the hours-long transportation can become potential problems. After all, the "hairy child" takes the high-speed rail, not only to go out, not only to manage, but also to provide services in place, all kinds of details may affect the experience of the entire trip.

At the same time, high-speed trains are fully enclosed carriages that are highly sensitive to odors and so on. Some people are afraid of cat hair flying all over the sky, some people are afraid of dogs barking, will pets on the bus affect the basic rights and interests of ordinary passengers? This is the common concern of the dissenting passengers. Pet friendly can not be "only pet" side, not only to let pet owners and furry children travel worry-free, but also to protect the due rights and interests of ordinary passengers, how to balance well, so that everyone is comfortable, is a great test of service ability. Therefore, in the process of the pilot project, it is advisable to ask more questions about the people's opinions, listen to the voices of the people, and constantly explore and practice in the appeal of different interests to seek the best solution.

Some netizens wrote such a message: "Seeing the high-speed rail launch such a service, my heart warms, and I also want to have a pet." "Starting from the small incision of the needs of the masses and making a big improvement in service, the high-speed rail pilot pet consignment has made a good start, allowing us to see the infinite possibilities of the traditional transportation industry in innovation and development. When the train carries people and pets to a safe and distant place, such a two-way friendship between people and pets may be the best footnote to modern social civilization.

Reporter: Qian Wenting, Xie Min, Dong Qunli

Photo: Chen Mengze

Source: Xinmin Evening News